Complaint policy

Complaint Procedure

All the complaint made to Material Science Research India will be dealt as per our complaint policy. A complaint is defined as the expression of dissatisfaction in relation to the procedures or the complaints-handling process made to MSRI, to expect a resolution explicitly or implicitly.

We consider complaints as the step to improve our procedures and services. This policy is designed to provide guidance and help to all the authors, editors, researchers and scientists with the motive to maintain and enhance our workflows and providing our authors with high quality services.

MSRI can deal with the complaints stated below:

• Authorship complaints
• Undisclosed conflicts of interest
• Misappropriation of Research results
• Plagiarism
• Allegations of research errors and fraud
• Redundant Publication, Simultaneous submission
• Allegations of research errors and fraud
• Violations of Research standards
• Reviewer bias or acts of harm out of competition by reviewers

Handling complaint

On receiving complaint, we try to identify the problem or claim made by the complainant and any other relevant information needed for the effective handling of that complaint. All the complaints encountered would be acknowledged at the same time as they are received. Initially we assess the complaint based on severity and possibility of immediate action and then it will be resolved accordingly. Based on the requirement, we handle the complaint by investigating all the relevant information and requisites related to a complaint. Handling of complaint can be done by keeping in mind the seriousness and frequency of occurrence of the complaint.

Complainant can keep track until a final decision is made. The status of the complaint would be communicated as soon as they are taken to the complainant in addition with the relevant decision or actions taken regarding to the complaint. On request complaint status query can also be provided.

If the decision or action taken satisfies the complainant, then the action would be taken and recorded otherwise the complaint would remain open. This would be escalated to the Complaints Management Team. The journal then keep on monitoring the progress of the complaint till all reasonable options of resolving it is covered or the complainant is satisfied.

Making a complaint

Complaint should be directly emailed to: complaints@ospcindia.org

This email address is solely for complaints like site related issues, or issues mentioned above. While making complaint please mention your name and contact details along with the complaint regarding services or procedure. Also mention the expected solution accompanied by the copies of any documentation which supports your complaint. All complaints will be acknowledged within three working days.

Feedback

We welcome your feedback related to our journal and policies. You can ask you queries or provide feedback, you can write us about general comments on editorial policies, author resources and peer review only. You can contact editorial office of the journal directly for any of the following:

• Questions related to journal articles
• Status of a manuscript
• Manuscript submission inquiries